Dec 31, 2020
How to Deliver a 7-Star Experience for Clients
In episode #1606, we talk about delivering a 7-star experience for your clients. Neil shares stories both of how his expectations have been exceeded and how he has exceeded clients’ expectations. We also hear about the power of going above and beyond and why this is the...
Dec 30, 2020
When You Should “Fire” Bad Clients
In episode #1605, we talk about “firing” bad clients. There are many reasons to let clients go, and Neil and Eric share what has caused them to make these decisions in their businesses. Tune in to hear it all!
TIME-STAMPED SHOW NOTES:
Dec 29, 2020
5 Powerful Questions to Ask on Customer Surveys
In episode #1604, we talk about five of the most powerful questions to ask on customer surveys. We hear about open-ended questions, gaining insights to improve user experience, and why it’s important to find out who your customers are. Tune in to hear it...
Dec 28, 2020
Business Lessons That Eric Learned from 2020
In episode #1603, we hear about the business lessons Eric has learned from 2020. We find out about his choice to slow down, the power of media as leverage, and the benefits of communicating your vision to your team. Tune in to discover Eric’s major takeaways from this...
Dec 27, 2020
Business Lessons That Neil Learned from 2020
In episode #1602, we talk about some of the business lessons that Neil learned from 2020. From doubling down on what’s working to making multiple hires for the same role, there was no shortage of takeaways from this year. Tune in to hear them all!